Privacy Policy

1. Introduction

Home Rescue Team LLC (“Home Rescue Team,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to information collected through our website at homerescueteam.net, by phone, by text message, by email, and through any forms or interactions related to our cash home-buying services.

2. Information We Collect

Information You Provide Directly

When you contact us, request a cash offer, or submit a form, we may collect:

• Contact information: Your name, phone number, email address, and mailing address
• Property information: Address of the property you wish to sell, condition, occupancy status, mortgage status, reason for selling, and other property details
• Communication content: Information you share with us in calls, texts, emails, or messages

Information Collected Automatically

When you visit our Website, we and our service providers may automatically collect:

• Device and browser information: IP address, browser type, operating system, device identifiers
• Usage data: Pages viewed, time on site, referral sources, links clicked, search terms
• Cookies and similar technologies: Used for analytics, advertising, and remembering your preferences

Information from Third Parties

We may obtain publicly available property records, tax records, ownership information, and similar data from county, state, and commercial real estate databases to help us evaluate properties and prepare offers.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and prepare a cash offer for your property
• Communicate with you by phone, text, or email about your inquiry and our services
• Conduct property research, comparable sales analysis, and offer preparation
• Coordinate inspections, closings, and related real estate transactions
• Improve our Website, services, and customer experience
• Measure the performance of our marketing and advertising
• Comply with legal obligations and protect our legal rights
• Prevent fraud, abuse, and unauthorized access

4. Communications Consent (TCPA)

By submitting your phone number through any form on our Website or providing it directly to us, you expressly consent to receive calls, text messages (SMS), and emails from Home Rescue Team regarding your property inquiry. This includes communications sent using automated telephone dialing systems and prerecorded or artificial voice messages. Standard message and data rates may apply. Consent to receive marketing communications is not a condition of any purchase. You may opt out at any time by:

• Replying STOP to any text message
• Clicking the unsubscribe link in any email
• Calling us at (305) 699-9763
• Emailing info@homerescueteam.net

5. How We Share Your Information

We do not sell your personal information. We may share information in the following limited circumstances:

• Service providers: Title companies, closing attorneys, notaries, escrow agents, inspectors, contractors, and other professionals involved in evaluating or closing a transaction
• Business partners: Joint venture partners, lenders, or wholesale buyers who may participate in or assume our position in a transaction (with appropriate confidentiality)
• Technology providers: Hosting, email, CRM, analytics, advertising, and call-tracking platforms that help us operate our business
• Legal compliance: When required by law, court order, subpoena, or to protect our rights, property, or safety, or that of others
• Business transfers: In connection with a merger, sale, or transfer of all or part of our business

6. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to enhance functionality, analyze traffic, and deliver relevant advertising. We may use:

• Google Analytics to understand how visitors use our site
• Google Ads conversion tracking and remarketing to measure ad performance and show our ads to visitors who have shown interest
• Meta (Facebook) Pixel for similar advertising and retargeting purposes
• Microsoft Advertising / Bing UET to measure ad performance on Microsoft search
• Call tracking services (such as CallRail) to attribute phone calls to marketing sources

You can control cookies through your browser settings and opt out of interest-based advertising at aboutads.info/choices or optout.networkadvertising.org.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Property records and transaction-related information may be retained for several years to comply with real estate, tax, and regulatory requirements.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your state of residence, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information, subject to legal exceptions
• Opt out of marketing communications
• Opt out of the sale or sharing of personal information (we do not sell personal information)

To exercise these rights, contact us at info@homerescueteam.net. We will respond within the time period required by applicable law.

10. California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete it, and the right not to be discriminated against for exercising your rights. We do not sell personal information as defined under CCPA.

11. Florida Residents

If you are a Florida resident, you may have rights under the Florida Digital Bill of Rights (FDBR), including the right to access, correct, delete, and opt out of certain processing of your personal data. To exercise these rights, contact us at the email above.

12. Children’s Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

13. Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party site you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. Material changes will be communicated through the Website. Your continued use of the Website after changes are posted constitutes your acceptance of the updated policy.